True or false?
Once your new home is completed and you receive your keys at key handover, your home builder simply disappears without a trace?
False! Many people think that once they’ve built, that their home builder is no longer there to help out with any other queries or issues that might arise with your new home. Here at Move Homes, we have a 12 month period after you receive your keys. So if there are any issues or defects that arise, we’ll fix that issue without any extra costs to you.
What is the maintenance process?
You’re provided with a Handover Pack when you complete your Key Handover. This includes a 12 month maintenance form so you can list any issues you may experience during the first year of living in your new home.
Our maintenance team will arrange a day to inspect the issues and then resolve them. We’ll fix, at no cost to you, any structural issues of concrete foundations, brickwork, or roof frame. However, regular home owner maintenance will go a long way in preventing any problems from arising. That’s why we include a booklet with some handy hints on how to clean your home.
However…
If you have an electrical, plumbing (leaking taps), appliance, or hot water unit issue then notify maintenance as soon as possible. You don’t have wait the 12 months for these issues as they’re deemed essential!
What are the warranties in my home and how do they work?
Every home that Move Homes build receives a 25 year structural guarantee. So we’ll rectify, at no cost to you, any structural issues of concrete foundations, brickwork and roof frame.
Appliances and other systems around the house have individual warranties. In case something were to break, it can be replaced under warranty (even if it is outside of our maintenance period). You can find each appliance’s warranty in the manuals given to your at key handover, but rest assured that we use reputable brands with high quality products.
